Design & implementation of effective supplier claims process

A major Dutch retailer with revenues of €800 million and over 60 stores had found that the supplier claims process was suffering from confusions in responsibility. REL was able to review the claims process and calculated that there was up to €1.4 million in outstanding unbilled claims.

REL redesigned and implemented the supplier claims process over an 8 week period, ensuring that reporting was in place in order to prevent backlogs. Within the 8 weeks over €900,000 was collected in unbilled claims and a further €200,000 was collected by the internal client team, through them following the methodology designed by REL.