€600 million reduction in receivables

A leading electricity provider, based mainly in France with more than 26 million customers, needed to reduce its level of debt by approximately €5 billion. Poor controls in accounts receivables, had led to more than 40% being overdue, combined with working in a decentralized organization and a limited focus on financial drivers.

REL took control of the entire Customer-to-Cash process, reducing invoicing delays, optimized the billing process, set up service level agreements, implemented a collection process of commercial customers and reorganized the debt process. Through these improvements, the client made a €600 million reduction in receivables over two years, while also setting common KPIs and cash orientated incentives across the organization.